Patient Information

New Patients

Anybody can be seen at the Queen's Road Medical Practice as long as they are not registered with another Practice in the island. Visitors to the island can be seen at the Practice if necessary, but only Guernsey residents can register as a patient with one of our doctors.

If you would like to register as a patient at the Queen's Road Medical Practice, please telephone 01481 724184 to book a 'registration appointment' with either a nurse or a doctor. Please also print off and complete the following relevant form and bring it with you to your appointment -

New Patient Registration Form (16 yrs and over)

New Patient Registration Form (under 16 yrs)

New Baby Registration form

Please note that you are not registered as a patient until you have attended your registration appointment and been officially accepted by the Practice.


Medical Records

Should the need arise, patients’ medical records may be shared with other professionals involved in patient care.

Sharing of medical information will be under the following guidelines as published in the Data Protection (Bailiwick of Guernsey) Law, 2001.

The processing is necessary for medical purposes and is undertaken by:

a)      a health professional; or

b)      a person who in the circumstances owes a duty of confidentiality which is the equivalent to that which would arise if that person were a health professional

“Medical purposes” includes the purposes of preventative medicine, medical diagnosis, medical research, the protection of vulnerable individuals, the provision of care and treatment, the management of healthcare services and as other Legislation requires.

Medical records may be accessed upon request in accordance with Guernsey Data Protection Legislation. You may view the original records at the Practice with a member of staff (or your doctor if you have medically related questions). There is a charge for this service.

If you believe that your medical records contain incorrect information, please do not hesitate to discuss this at the earliest opportunity with your doctor or the Practice management who will be happy to correct any factual errors.

If you have any queries please speak to a member of the management team or your Doctor.


Patient Charter

Every patient of the Practice is entitled to :

  • receive treatment which is, in the opinion of the Practitioner, reasonably necessary for the patient’s well-being, regardless of his or her ability to pay
  • a clear explanation of, and advice on, the patient’s medical condition and any proposed treatment
  • a referral for specialist’s medical opinion or other second opinion in appropriate circumstances
  • receive information via the Practice’s notice board or web site of any relevant health promotion exercises and preventative medicine initiatives
  • access to necessary paramedical support
  • absolute confidentiality of medical records maintained by the Practice subject to any provisions for disclosure imposed or allowed by law
  • be kept informed by means of the Practice notice board or web site of any substantial changes in the prices, terms or conditions upon which the Practice will serve the needs of its patients
  • have any formal complaint against the Practice investigated and dealt with in a manner which is both fair and expeditious and in accordance with the Practice protocol 

The Practice is entitled to:  

  • receive honesty, courtesy and civility from its patients 

The Practice will not accept:

  • rudeness, threats or aggressive behaviour directed towards practitioners staff or other patients
  • repeated abuse of its facilities including emergency or out of hours services

Child Protection

The Practice is fully compliant with Child Protection Laws. Some information may be recorded for this purpose.

Please see Child Protection Guidelines


Carers

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

The Practice understands that carers work really hard, often without being recognised. 

For further information, help or advice, please click here for a list of helpful websites or contact your doctor's PA.

Chaperones

Patients are advised that they may request that a chaperone accompany them to consult with their clinican, particularly where it is expected that an intimate examination or treatment may be necessary.

The Practice is happy to provide chaperones from among its members of staff but would appreciate receiving as much notice as possible of such a request.

Members of staff providing this service are bound by strict rules of confidentiality.

No additional charge will be levied by the Practice for providing a chaperone for surgery consultations.

How to Leave the Practice

Patient informs us that they want to leave the Practice.

We send them the relevant paperwork (consent form and leaving questionnaire)

Patient completes paperwork and returns it to us (or completes it in the surgery)

If moving to another Guernsey practice, we need a request from the patient's new doctor before we can forward the medical records.

If moving off island, we can send the records without a request from the new doctor.

Fair Processing Notice

In order to provide you with the best possible healthcare, Queens Road Medical Practice holds information about you, for example your date of birth, medical conditions and other relevant details you may have shared with us.

You have the right to know exactly how your information is used and you can request we do not use your information in certain ways. You can also request to see the information we hold and correct any inaccuracies. To exercise these rights please contact the Assistant Practice Manager, via admin@eqrmp.com, 724184 or write to Queens Road Medical Practice, Queens Road, St Peter Port, GY1 11RH.

We are legally required to ensure we keep your information secure and we take this responsibility very seriously. We are continuously working to ensure your records are safe and secure and processed in an appropriate, confidential manner.

Full details on all of this can be found in our leaflet Patient Information and Record Keeping.