Queen's Road Medical Practice Accredited to International Standards


Queen’s Road Medical Practice has been accredited to international standards for meeting best practice, legislation and regulatory requirements following assessment by a team of external senior healthcare professionals from CHKS, the leading independent healthcare assurance and accreditation service in the UK.

CHKS accreditation provides reassurance to the Island’s community that the practice meets UK and international standards for quality of patient care, safety and data quality. Eighteen months of hard work by partners and staff culminated in an onsite visit by three CHKS assessors who inspected all aspects of the practice. This involved 279 criteria across nine separate survey areas, including patient focused care, health and safety and staff training.

This achievement is a tribute to the commitment and dedication of staff at Queen’s Road and Longfrie surgeries. Not only did the practice achieve 100 per cent full compliance in every area assessed, it was given seven commendations for areas in which it excelled:

  • Its policy on conflicts of interest/ commercial /accepting gifts which is very 'joined up' including its approach to probity.
  • the prospective training plan which takes account of mandatory and core training requirements
  • the children's waiting area where there are antibacterial wipes available to clean toys prior to or after use, with appropriate disposal for used wipes. Alcohol gel is also available but out of reach of children
  • the formal link between the Partner on the Management Committee and the Clinical Governance Lead which provides an overview of implementation and an additional level of scrutiny
  • the clear and competent Safety Alert process
  • the  level of generic prescribing which is above that expected in NHS practices
  • the system which is in place by which patients can offer plaudits to members of the team. Every 2 months the name of one of those nominated is drawn from a hat and the person is awarded a £25 prize

Dr Mat Dorrian, Practice Chairman, said: “The process has been exhaustive and has resulted in real improvements in the way the whole team operates and we believe strongly that this will translate into an improved service for all our patients. We are proud to have completed the process and are determined to remain a progressive family practice that puts our patients first.”

Moyra Amess, Associate Director, Assurance and Accreditation, CHKS said:  “Staff at Queen’s Road and Longfrie surgeries should be very pleased to have been accredited by CHKS. Meeting these internationally-recognised standards requires regular review and we will continue to work with the team at the practice.”

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