Appointments, Visits and Emergencies

Appointments are generally required for all consultations at the surgeries and can be made at the surgery or by telephone. It helps our receptionists if appointments for non-urgent cases can be made during the afternoon.

Doctors' appointments are generally 10 minutes long but certain procedures e.g. medicals, postnatal checks, minor ops, require longer. Registration appointments are 20 minutes with the doctor plus 15 minutes with the nurse.

Nurse appointments are generally 15 minutes long.

Initial appointments with the musculoskeletal department are 45 minutes long. 30 minutes are required for follow-up appointments. 15 minute appointments are also available.

We now also have a dedicated telephone number so you can book, cancel or change your doctor's appointment yourself, any time, night or day without speaking to a receptionist. Please see brochure for instructions 24/7 Automated Telephone Booking System

Text reminders

If you have a mobile telephone and you have notified the surgery of your number, you will receive a text reminder of your appointment time the evening before the day of your appointment. If you do not wish to receive these reminders, please let us know.


Home visits
If you feel that you are not well enough to come to one of our surgeries and you wish the doctor to visit you at home, please try and telephone the surgery before 10.00 am as this gives the doctor time to plan the day and visit you as soon as possible.

Out-of-hours treatment
If you need to see a doctor outside normal surgery hours, please phone your usual surgery number and you will be transferred automatically to the doctor on call service, "the Night Owls", who are based at the Primary Care Centre (see below). You can also book, cancel or change a daytime appointment out-of-hours on our new automated booking system 719282 - see details above.

Primary care centre
The three Primary Care Practices have combined to form an out-of-hours Primary Care Centre which is located at the Princess Elizabeth Hospital. The doctor on call may ask you to visit the centre in order for you to receive treatment appropriate to your needs.

Emergency Department
The Emergency department is based at the Princess Elizabeth Hospital and should only be used if you have had an accident or are in an emergency situation.

Cancelling an Appointment
This can either be done by dialling our automated booking system 719282 (see details above) or by phoning the usual surgery number. Please give at least 1 hour's notice to cancel doctors' and nurses' appointments and at least 2 hours notice for physiotherapists, chiropractors and osteopaths. The more notice we get the better. Please note that if you no longer require your appointment but do not cancel it with sufficient notice, you may be charged for 'failure to attend'.

Surgery Opening Hours
Queen's Road
Medical Centre
Monday, Wednesday and Friday 8.00am - 6.00pm

Tuesday and Thursday 8.00am - 7.30pm

Saturday 8.00am - noon

Le Longfrie Surgery
Monday to Friday 8.00am - 6.00pm

Saturday closed

* N.B. We are now able to offer some early doctors' appointments from 7.30am. Please contact us to enquire about availability.